Nakato Japanese Steakhouse
8500 Pineville Matthews Rd
Charlotte, NC28226
(704) 543-8899
Hours of Operation
Mon-Fri 5pm-10pm, Sat 4pm-10pm, Sun 4pm-9pm
A Great Family Dining Experience. Groups Welcome
Products and Services
Yakitori,Vegetable Dinner,Tuna Tataki,Teriyaki Steak,Teriyaki Chicken,Teppan Yaki & Sushi Bar,Sushi Take-Out Service,Seafood Kabob,Seafood,Scallops Wrapped In Bacon,Reservations Recommended
About Nakato Japanese Steakhouse
Voted the Best Japanese Steakhouse and Sushi In Charlotte * A Charlotte Tradition since 1976 * Teppan Yaki & Sushi Bar * A Great Family Dining Experience * We Welcome Groups * Featuring the Freshest Steaks, Seafood & Chicken * Extensive Wine & Beer Selection * Sushi Take-Out Service * Reservations Recommended
Reviews
Review it at YellowPages.com
Worst Customer Service EVER!
Posted bykariabadon 1/8/2010
This restaurant has the WORST customer service I have ever experienced. A group of 15 of us went there for dinner the other night. We had a reservation for the back room. When we arrived, our table was not ready and after waiting for 30 minutes, they finally sat us in the main dining room at 2 separate tables. Since they had made a mistake with our reservation, we asked for a discount, to which the manager basically told us no and that we were lying about the reservation in the first place. After staring at us the entire dinner, another one of us went up to the manager to complain, at which point they called to police on us. What did they think we were going to do? It was incredibly rude and embarrassing. They were in the wrong and when we complained to them they actually called to police. Ridiculous. I will NEVER eat at a Nakatos again!
Worst Birthday Ever
Posted byKathy Kirkwoodon 1/8/2010
Went for my birthday to sit in the back rm. where we had a reservation. The table was not ready. We waited over a half hour then they said it was going to be ready, so we had to sit at 2 diff. tables. The hostess never apologized. My husband asked for a discount and the response he got was "We don't do this for free" They all stared at our table all nt. and when one of my party guests complained the manager called 3 policemen to come watch us. I was never so humiliated in my life! and to top it off the food was bland and nothing special at all. They were so rude, I will NEVER go back there again. The are too many decent places to eat in Charlotte.
Not All Bad
Posted bymhend64on 8/4/2008
Has gone slightly downhill since the last time I was there. The hibatchi is stil wonderful, although they are not as "showy" as they used to be. Seem a bit more rushed. Was a little cold, so definitely bring a sweater. The prices are a little steep for the amount of food they give you as well. All in all, the food is still pretty good and the service is fast, friendly and efficient.
nice place
Posted byimjasoncon 11/18/2007
This is a nice place to eat. there food is very good, i would recomend it to anyone who likes to eat good food and enjoys a good meal. have a good day sir.
Bland hurry up and eat so we can make more $$
Posted byfrogoogon 10/20/2007
Something has happened at this place. It used to be really good. The soup came out promptly (fine), then before we were even half done with our soups (and not just us, everyone at the table), our salads came out. Our salads had not been on the table more than 2 minutes and the cook came out. The whole "presentation" part of the experience was hurried and rushed. The cook did not even bother with spinning or tossing the egg around, he already had them mixed (yes, he did not even open them in front of us) up and just dumped them on the grill. The trick that they do with the onion rings and alcohol was rushed to the point where there was less than 5 seconds from start to finish. The shrimp sauce was so bland that I could not even taste it (it looked like watered down thousand island dressing). The steak was about 1/4 inch thick and bland. The shrimp were the size of 40-60 count. The amount of rice that was served was actually not enough, barely 1 cup. Granted, they did serve nice noodles with the food, but still. The whole experience was over in 30 minutes from the time we were seated to the time we were handed our checks. One of the worst japanese steak house experiences I have had. Neither I, nor my wife will be returning to this place again. The whole evening not only felt rushed, but it actually was very rushed. I asked around at the table and everyone agreed that this was rushed. I felt sorry for the couple who came out to this place for their 40th anniversary, and by the looks of it, so did they.
